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Shipping & Delivery Policy

mypartyandmore | www.mypartyandmore.com

Last Updated: 9 October 2026

At mypartyandmore, we take pride in producing high-quality, personalised prints and event signage. We understand how important it is for your order to arrive safely and on time, especially when preparing for a special occasion.

Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing & Production Times

Most of our products are made to order and require production time before dispatch.

Our estimated production times are:

  • Personalised correx backdrops and large-format boards: 5–7 working days.
  • Custom event signage, welcome boards and seating plans: 5–7 working days.
  • Banners, posters and general printing: 5–7 working days.
  • Complex custom designs and large orders: 7–10 working days, depending on project requirements.

These are estimated processing times and do not include shipping or delivery.

Production begins once full payment has been received and all required artwork, personalisation details and design approvals have been provided.

Orders requiring artwork corrections, design amendments or additional information may take longer to process.

Working days are Monday to Friday, excluding weekends and UK bank holidays.

2. Shipping & Delivery Charges

We offer delivery across the United Kingdom using reputable courier services.

  • Standard UK Delivery: Delivery for eligible large-format boards starts from £9.99.
  • Express Next-Day Delivery: Available for eligible orders at an additional charge.
  • Oversized Products and Bulk Orders: Delivery charges may vary depending on the size, weight, quantity and destination.
  • Remote UK Locations: Additional shipping charges may apply.

The applicable shipping charge will be displayed at checkout or confirmed before payment.

Please note that production time and delivery time are separate.

3. Standard & Express Delivery Times

Once your order has been completed and dispatched, our estimated delivery times are:

Standard UK Delivery

  • UK Mainland: Approximately 1–3 working days.
  • Scottish Highlands, Northern Ireland and remote UK locations: Delivery may take longer.

Express Next-Day Delivery

We offer an express next-working-day delivery option for customers who require their orders urgently.

  • Express delivery is available at an additional charge.
  • Orders must be completed and ready for dispatch before the applicable courier collection deadline.
  • Availability is subject to the delivery postcode, courier service and collection schedule.
  • Orders dispatched on Fridays may arrive on Mondays, excluding bank holidays, unless a Saturday delivery service has been specifically arranged.
  • Express next-day delivery applies to shipping only and does not automatically shorten production time.

Important: Selecting express next-day delivery does not mean your personalised order will be produced and delivered within 24 hours.

If you require urgent production as well as express delivery, please contact us before placing your order to confirm whether your deadline can be accommodated.

Delivery times are estimates unless a specific delivery date has been expressly agreed and confirmed in writing.

4. Orders for Weddings, Birthdays & Special Events

We understand that event signage and decorations are often required for a specific date.

Customers are strongly encouraged to place orders at least 2–3 weeks before their event, particularly for large-format backdrops, personalised boards and complex designs.

When placing your order, please provide your event date.

Whilst we will make every reasonable effort to accommodate your requirements, including urgent orders where possible, an event date provided at checkout does not automatically constitute a guaranteed delivery date.

Any essential delivery deadline must be agreed with us before placing your order.

We cannot guarantee delivery by a particular date unless this has been expressly confirmed in writing.

Your statutory rights regarding agreed delivery dates and delays remain unaffected.

5. Packaging of Large-Format Boards

To ensure safe and practical shipping, some of our large-format correx boards and backdrops may be supplied folded or in sections, depending on their dimensions.

Please note:

  • Larger boards may have fold lines or joining sections.
  • Where applicable, joining instructions or assembly guidance will be provided.
  • Freestanding boards supplied with stands will include the relevant stand components.
  • Customers may need to assemble their boards upon arrival.
  • The folding or joining arrangement will depend on the product’s size and shipping requirements.

Our boards are carefully prepared and packaged to minimise the risk of damage during transportation.

Please review the product description carefully before purchasing to understand how your board will be supplied.

6. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the courier’s tracking information will be provided so you can monitor your delivery.

Please ensure that your email address and contact details are correct when placing your order.

Tracking information may take some time to become active after dispatch.

7. Delivery Address & Customer Responsibilities

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please double-check your:

  • Full name.
  • House or building number.
  • Street address.
  • Postcode.
  • Contact telephone number.

If you notice an error in your delivery details, please contact us immediately.

We will endeavour to make corrections before dispatch, but changes cannot always be accommodated once a parcel has entered the courier network.

Where an incorrect or incomplete address supplied by the customer results in a failed delivery or returned parcel, additional shipping charges may apply for redelivery.

This does not affect your statutory consumer rights.

8. Missed Deliveries & Returned Parcels

If delivery is attempted while nobody is available to receive the parcel, the courier may:

  • Attempt delivery again.
  • Leave instructions for collection or redelivery.
  • Deliver to a designated collection point where appropriate.

Please follow the instructions provided by the courier.

If a parcel is returned to us following unsuccessful delivery attempts or failure to collect it, we will contact you to discuss the available options.

Additional delivery charges may apply where redelivery is necessary due to circumstances within the customer’s control.

Any additional charges will be explained before redelivery is arranged.

9. Damaged Items During Transit

Although every effort is made to package our products securely, we recognise that damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 24 hours of delivery wherever possible, providing the following:

  1. Your order number.
  2. Clear photographs of the damaged product.
  3. Photographs of the external packaging.
  4. A brief description of the damage.

We recommend retaining the original packaging while the issue is being investigated.

We will assess the issue and arrange an appropriate resolution, which may include a replacement or refund in accordance with your statutory rights.

Important: The 24-hour reporting period is requested to help us investigate courier-related damage promptly. It does not limit your legal rights to report faulty, damaged or misdescribed goods after this period.

10. Lost or Delayed Parcels

Occasionally, deliveries may be affected by courier delays, adverse weather conditions, transport disruptions or other unforeseen circumstances.

If your parcel appears delayed or missing, please contact us so that we can investigate with the courier.

We remain responsible for your order until it has been delivered to you or a person you have nominated to receive it, unless you have independently arranged your own carrier.

Where an order is confirmed lost in transit, we will arrange an appropriate replacement or refund.

If we cannot meet an agreed delivery deadline, your rights under UK consumer law will apply.

Please contact us directly regarding missing orders rather than relying solely on the courier’s tracking information.

11. Personalised Products & Order Cancellations

Most of our products are printed or manufactured specifically to each customer’s requirements.

Products genuinely personalised or made to the customer’s specifications are generally exempt from the standard 14-day change-of-mind cancellation right.

Please carefully review all names, dates, spelling, artwork and personalisation details before submitting your order.

Once personalised production has started, cancellation or changes may not be possible.

Where an order has not entered production, please contact us as soon as possible to discuss whether cancellation or amendments can be accommodated.

This policy does not affect your statutory rights where products are faulty, damaged, misdescribed or otherwise fail to meet legal requirements.

Non-personalised products remain subject to applicable consumer cancellation rights.

12. Artwork & Print Quality

For customers supplying their own artwork, we recommend submitting print-ready, high-resolution PDF files at the correct dimensions.

Please ensure that:

  • All spelling and personalisation details are correct.
  • Artwork is supplied at the required dimensions.
  • Images are of suitable resolution for large-format printing.
  • Fonts and design elements are correctly embedded or flattened.
  • The final artwork has been checked before submission.
  • Files are supplied without passwords or restrictions that prevent printing.

AI-Generated Artwork

We strongly discourage the use of low-resolution or unsuitable AI-generated images for large-format printing, as these may appear blurry, distorted or pixelated when enlarged.

Customers are responsible for checking and approving their submitted artwork. However, this does not exclude our responsibility to provide printing services with reasonable care and skill.

We may contact you if your artwork is unsuitable for printing, which could affect your production schedule.

13. International Shipping

International delivery may be available upon request.

Customers outside the United Kingdom should contact us before placing an order to confirm shipping availability, costs and estimated delivery times.

Depending on the destination, customs duties, import taxes or other charges may apply. Any such charges payable by the recipient will be disclosed where required by applicable law.

14. Contact Us

If you have any questions about shipping, delivery times, damaged items or an existing order, please contact our customer service team.

mypartyandmore

Website: www.mypartyandmore.com

Telephone: 0116 507 7405

Please include your order number when making an enquiry.

We are committed to providing quality products and excellent customer service and will do our best to assist with any delivery concerns.

Thank you for choosing mypartyandmore for your printing and event signage needs.